General

All items purchased from Quilliam are subject to the terms and conditions set out here and on the additional pages listed below. Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them. Should you require further clarification on our terms and conditions, please get in touch.

Product Information

We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. We will take every care to ensure that product information and pricing are accurate at the time they are entered. All sizes and measurements are approximate and we advise customers to consult sizing charts (where necessary) when ordering.

Responsibility

The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.

Ordering

It is recommended that all visitors purchasing goods from Quilliam register as a customer. This is a short process in which personal information required (see our privacy policy) will be collected in order to process the order quickly and accurately. When placing an order the customer must ensure that their email address entered is correct and their mailbox is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.

Contracts formed between you (the customer) and Quilliam (the seller) will be governed according to English Law, and as such, disputes which occur shall be subject to the jurisdiction of the English courts.

Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on the review your order page and on your confirmation email, and queries regarding pricing should be raised as soon as possible. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.

Prices shown on the site do not contain VAT; however, you should be aware that a delivery charge may also applied. The total amount payable, including delivery charge, will be displayed before the order is confirmed by the customer and the order is placed.

All products are subject to availability. If an order is placed and an item is not in stock then an email informing you of this will be sent and that item will be cancelled and refunded.

If the item formed part of a multiple order then additional items on the same order will still be dispatched, and the cost of the out-of-stock item(s) will be refunded. If the out of stock item was purchased as part of a multi-buy promotion, then we will refund your card at the promotional price (e.g. £15 or £25) so that you still receive the remaining item in the offer at the promotional price.

The payment card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will then be credited back to your account.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Quilliam will validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from our website, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

When an order is placed by the customer an email will be sent which acknowledges receipt of the order placed. It is not an order confirmation or order acceptance.By placing an order on our website or over the telephone, the customer agrees to purchase the item(s) in question. Acceptance of the order takes place once the order is dispatched and a confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and Quilliam is not obliged to supply any further products (regardless of order time) until a confirmation note has been sent to the customer.

We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations: the item requested is out of stock; we are unable to authorise payment for the order; and/or an error in the item information, including pricing or promotion details.

To cancel your order for any reason, please contact us via email or telephone as soon as possible. If you have already received an email from us stating that your order has been sent/dispatched, then please contact us.

Ownership

Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the later.